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Refund Policy

Thank you for shopping at Johnny’s Goods! As a Wix-based e-commerce store using Modalyst for dropshipping, we strive to ensure your satisfaction with every purchase. Our Refund Policy outlines the conditions under which returns, refunds, or replacements are available, reflecting our commitment to transparency and customer care. Since we offer free shipping on all orders (with costs included in product prices by our suppliers), we aim to make the return process straightforward. Please review the details below to understand your options for returns and refunds.

Eligibility for Returns

  • Damaged or Defective Items: If a product arrives damaged or defective, you may request a refund or replacement. Contact us within 48 hours of delivery with photos of the item and packaging to document the issue.

  • Lost Shipments: If your order is marked as delivered but not received, notify us within 7 days of the estimated delivery date. We’ll investigate with the carrier and supplier to confirm the loss and process a refund or replacement if verified.

  • Non-Defective Returns: Per Modalyst supplier policies, non-defective items may be returned within 14 days of delivery, provided they are in original packaging. Returns are subject to supplier approval and may incur restocking or return shipping fees, even though initial shipping is free.

  • Ineligible Items: Certain products (e.g., personalized items, perishable goods, or digital downloads) may not be eligible for return due to supplier restrictions. Eligibility is noted at checkout.

Return Process

  • Initiate a Return: Email info@johnnysgood.net with your order number, reason for return, and (for damaged items) photos. Our team will respond within 24-48 hours (Monday-Friday, 9 AM-5 PM EST) with return instructions.

  • Return Shipping: For non-defective returns, you may need to cover return shipping costs to the supplier’s designated address, as determined by Modalyst. For defective or lost items, we’ll coordinate with suppliers to cover or waive return shipping where possible.

  • Inspection: Returned items are inspected by our suppliers to confirm eligibility. Approved refunds or replacements are processed within 7-10 business days of receipt.

Refund Process

  • Refund Method: Refunds are issued to the original payment method (e.g., via Wix Payments or PayPal). If the original method is unavailable, we may offer store credit.

  • Timing: Refunds for approved returns are processed within 7-10 business days after the supplier receives and inspects the item. You’ll receive an email confirmation once processed.

  • Amount: Refunds cover the product price (including embedded shipping costs). Additional fees (e.g., expedited shipping or customs duties) are non-refundable unless the return is due to our error.

Exceptions and Limitations

  • Supplier Policies: As a dropshipping store, our refund terms align with Modalyst supplier policies, which may vary. We’ll communicate any specific requirements at the time of return.

  • Non-Delivery Due to Customer Error: If a package is undeliverable due to an incorrect address provided by you, refunds are not guaranteed unless the item is returned to the supplier.

  • Liability: Our liability is limited to the order value. We are not responsible for consequential losses or damages beyond the product cost.

Contact Us

  • For refund requests or questions, email info@johnnysgood.net or text 305-209-7318. Our support team responds within 24-48 hours (Monday-Friday, 9 AM-5 PM EST).

  • Please include your order number and details of the issue to expedite the process.

Commitment to Satisfaction

  • Johnny’s Goods is committed to your satisfaction. Our investment in enhanced security ensures a safe shopping experience, and our refund process is designed to be fair and efficient. We work closely with Modalyst suppliers to resolve issues promptly and keep you informed.

Policy Updates

  • This Refund Policy is effective as of August 20, 2025, and may be updated to reflect changes in supplier policies or regulations. Updates will be posted on our website, and continued use of Johnny’s Goods constitutes acceptance of these changes.

  • Thank you for choosing Johnny’s Goods. We appreciate your support and are here to ensure a positive shopping experience!

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