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Shipping Policy

Thank you for choosing Johnny’s Goods! As a Wix-based e-commerce store utilizing Modalyst for dropshipping, we partner with trusted suppliers to deliver high-quality products directly to your door. Our commitment is to provide a seamless, transparent shipping experience with free shipping on all orders, both domestic and international, as shipping costs are included in our product prices. Below, we outline our shipping policies to ensure you know what to expect when shopping with us.

Order Processing

  • Orders are processed within 1-3 business days (Monday through Friday, excluding US federal holidays) after payment confirmation. During peak seasons (e.g., holidays or promotional events), processing may take up to 5 business days. You’ll receive an email notification if delays occur.

  • Orders placed on weekends or holidays begin processing the next business day. We strive to keep you informed at every step.

Shipping Rates and Free Shipping

  • Free Shipping: Johnny’s Goods offers free shipping on all orders, regardless of order value or destination. This applies to both domestic (United States) and international shipments. Our Modalyst suppliers include shipping costs in product prices, ensuring no additional fees at checkout.

  • International Considerations: While shipping is free, international customers are responsible for any import duties, taxes, or customs clearance fees imposed by their country. These are not included in our prices and must be paid upon delivery. Check your local regulations before ordering.

Shipping Methods and Delivery Times

  • Standard Shipping:

    • Domestic (US): 3-7 business days after processing.

    • International: 7-21 business days, depending on destination and customs processing.

  • Expedited Shipping: Available at checkout for an additional fee (starting at $10 for US, $15 for international). Delivers in 2-5 business days (US) or 5-10 days (international).

  • Delivery times are estimates, not guarantees. Delays may occur due to carrier issues, customs, weather, or global disruptions (e.g., supply chain challenges). Johnny’s Goods is not liable for delays beyond our control.

  • Suppliers select the best carrier (e.g., USPS, UPS, FedEx, DHL) based on your location to ensure efficiency.

Tracking Your Order

  • Once your order ships, you’ll receive a confirmation email with a tracking number and a link to monitor your package via the carrier’s website. Tracking updates may take 24-48 hours to appear.

  • For international orders, tracking may be limited once the package leaves the origin country. Contact us if you need assistance locating your order.

Shipping Address

  • Please provide a complete, accurate shipping address at checkout. Johnny’s Goods is not responsible for packages sent to incorrect addresses provided by you.

  • To update an address before processing, email info@johnnysgood.net immediately. Changes may not be possible once the order is sent to the supplier.

  • We ship to residential, business, and select PO Box addresses, though some suppliers may restrict PO Boxes for certain products.

International Shipping

  • Johnny’s Goods ships to over 100 countries through our Modalyst supplier network.

  • Customers bear responsibility for customs fees, taxes, or import duties, which vary by country. We recommend researching these before ordering.

  • Some products may have shipping restrictions due to supplier policies or international regulations. These will be noted at checkout.

Lost, Damaged, or Delayed Shipments

  • Lost Packages: If your package is marked as delivered but not received, contact us within 7 days at info@johnnysgood.net or at +1 305-209-7318. We’ll investigate with the supplier and carrier and may offer a replacement or refund if confirmed lost.

  • Damaged Items: Inspect packages upon arrival. Report damage within 48 hours with photos of the item and packaging to info@johnnysgood.net or +1 305-209-7318. We’ll coordinate with suppliers for a replacement or refund.

  • Delays: If your order is delayed beyond the estimated timeframe, email us for updates. We’ll assist where possible, but we’re not responsible for carrier or customs delays.

  • Our liability is limited to the order value, and we do not cover consequential losses.

Holiday and Peak Seasons

  • Shipping times may extend during holidays, sales, or global disruptions. We’ll post updates on our website and notify you via email if significant delays are expected.

  • For time-sensitive orders, consider expedited shipping to minimize delays.

Sustainability Commitment

  • Johnny’s Goods is dedicated to reducing our environmental impact. We encourage our Modalyst suppliers to use eco-friendly packaging whenever possible and are working toward greener shipping practices.

Contact Us

  • For shipping inquiries, email info@johnnysgood.net or text +1 305-209-7318. Our team responds within 24-48 hours (Monday-Friday, 9 AM-5 PM EST).

  • This policy is effective as of August 20, 2025, and may be updated. Changes will be posted on our website, and continued use of Johnny’s Goods constitutes acceptance. Thank you for supporting our startup!

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